Chippewa County, WI Testimonial
7/8/2010

In West Central Wisconsin, the Chippewa County Sheriff’s Department, along with its close partner, the Emergency Management Department, have been customers of BBSI since early 2006. The PSAP here started out with R3 Dispatch 911 mapping software for wireline and wireless (Phase II) 9‐1‐1 calls and were very impressed with the ease of use. Our 10 dispatchers readily picked up on how to use the many map features and location tools. From a GIS and data accuracy standpoint, any data updates are easy to upload with the R3 software.

Per Russell Bauer, 911 Database/GIS Manager for Chippewa County, “If I ever have any GIS data or software management questions or concerns, BBSI is a phone call or email away. More often than not, I will have a response and typically and answer to any problem I am working on within the same business day. BBSI will go out of their way to make their system perform as advertised and polish the GIS data as needed.” PSAP Director, LT Tim Blizek simply states the BBSI mapping’s importance to his PSAP, “My dispatchers have been extremely pleased with the Insight mapping software and typically use it on every emergency call they receive…it’s that good and easy to use!”

In early 2009, both departments upgraded to the new BBSI Insight 911 mapping software and partner CityWatch Emergency Notification System. The combination of this new upgrade and the notification system allows Chippewa County dispatchers to initiate an automated call to 8 telephone numbers simultaneously with a message that either could be from their voice or a typed message that would be converted to speech. This can all be done with a few mouse clicks right at their workstations using the BBSI Insight software.

“I was extremely pleased with the overall performance of the system,” said Dennis Brown, Emergency Management Director for Chippewa County. “We are able to easily and flawlessly initiate reverse 911 notifications via the BBSI Insight mapping. This is mission critical during emergency events. It is great to have a product work exactly as it was advertised. It is very easy for the dispatcher to initiate a notification,” Dennis mentioned.

Furthermore, Bauer says, “Feel free to contact Chippewa County to take a look at our mapping and notification system. Thanks in part to BBSI, we do believe we are the envy of 911 centers in West Central Wisconsin.”